Frequently Asked Questions
1. Should I contact you in polish or in english?
Both is good! What's more comfortable to you :)2. How long does it take for you to pack my order?
It takes us 3-5 days to pack an order. We have a lot of orders since we're open all year long with very short breaks and there are only two of us. Also we put extra effort and care for the order to look the best it can when it reaches you <33. Where can I track my order?
If you chose a shipping method with tracking number you should recieve it in an email confirming that your order has been sent.You can copy and paste the tracking number to the following websites to track your order:
Universal International Shipping Website Parcelsapp
Polish Post Tracking Website
UPS Tracking Website
4. I haven't recieved an order confirmation email or that the order has been shipped.
Please check the spam mail folder! You can also contact us via "Contact" page on our shop and we can re-send it to you!5. Do I need to pay customs and service fees?
For shipments outside the European Union, customs fees may apply. We are not responsible for these fees, and they do not constitute a basis for a refund, as we have no control over them. By placing an order, you acknowledge the possibility of additional fees upon delivery and agree that they will be your responsibility.6. It has been over a month and my order hasn't arrived.
Please contact us! Things like this can happen, we can help you track the package or offer you the best soulution for the situation.7. I would like to pay via BLIK for my order.
Please message us on instagram @mangomilkstudio - we can work something out :)8. How can leave a note with inPost information?
After clicking from "Cart" to "Checkout" there's a box "Need to leave a note or instructions?" - this is where you click and can write us your phone number and inPost locker :)